Lumen to pay $825K to customers whose phones were cut in pandemic

Lumen will pay $825,000 in a settlement to 1,099 Washington customers whose landline telephones were shut off in violation of an emergency moratorium on disconnections, the state Attorney General’s Office announced Thursday. The company, formerly known as CenturyLink, will pay $707.55 for each unlawful disconnection between March 23, 2020, and Sept. 30, 2021, according to the Attorney General’s Office. That’s when a ban on such disconnections was in place, under an emergency order by Gov. Jay Inslee. Customers whose phones were disconnected more than once will receive a payment for...