DOT puts airline loyalty programs under the microscope after lawmakers raise concerns
Posted on AllSides December 22nd, 2023
From The Center
ANALYSIS
The Department of Transportation is investigating possible deceptive practices in airline loyalty programs after federal lawmakers raised concerns about how companies are calculating points and rewards.
A DOT spokesperson said in a statement that the agency is planning “to carefully review complaints regarding loyalty programs and exercise our authority to investigate airlines for unfair and deceptive practices that hurt travelers as warranted.”
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