What We Still Don’t Get About the Post Office

John Nolan has spent a good chunk of his career working for the United States Postal Service—back in 2000, he’d even served as deputy postmaster general. So all of the controversy surrounding the post office lately has been hard for him to watch. Even while he was at the top of the organization, a lot of people didn’t understand how the Postal Service was run. And he fears that lack of information—and ensuing lack of confidence­—will not only be harmful for the institution but for democracy. I spoke with Nolan...