Southwest Airlines CEO Bob Jordan talks about the holiday meltdown and what comes next

Dallas-based Southwest Airlines faced another potential crisis just two weeks after its holiday meltdown as the FAA shut down all flights in the U.S. for nearly two hours on Wednesday. Southwest canceled more than 400 flights and delayed more than half of its remaining flights that day. But instead of the same crew scheduling malfunctions that led to the cascading cancellation crisis during the peak holiday travel period, Southwest was back and functioning normally the next day. At the center of this has been CEO Bob Jordan, who was promoted...