One year into a plan to tackle challenges, CTA touts decreased crime and more reliable service

One year after unveiling a broad plan to address CTA service and safety challenges, President Dorval Carter touted decreases in crime on the transit system and service that runs more closely to schedule, helping to limit the prevalence of ghost buses and trains.

But the CTA still faces challenges running all of its scheduled service, agency data shows, and riders complain of wait times between buses and trains. Key to running more service is hiring and retaining more operators, but the CTA has not yet met its staffing targets for...