How to fix Facebook
Facebook is broken, and after a recent deluge of damning internal company leaks to the press and Congress, the world has unassailable proof of how troubled it really is.
Almost 2 billion people around the world use a product owned by Meta (formerly called Facebook), including WhatsApp and Instagram, every day. For many of its users, the nearly $1 trillion valuation company is the internet and their primary platform for communication and information. Millions of us are dependent on its products in one way or another.
So what can be done to fix Facebook? Or is it past the point of fixing?
The documents leaked by employee whistleblower Frances Haugen, which were first reported by the Wall Street Journal in late September, revealed a host of problems: how Facebook-owned Instagram can be detrimental to teenagers’ mental health, how the company struggled to contain erroneous anti-vaccine Covid-19 content posted by its users, and how political extremism spread on the platform leading up to the January 6 Capitol riot. The documents Haugen leaked also showed that Facebook was seemingly aware of serious harms caused by its products, but in many cases failed to sufficiently address them.