Gridlock Guy: A toast to our heroic 911 dispatchers

Think of how many businesses answer the phone, “How can I help you?” Someone needs a pizza or some assistance fixing a computer. Their life likely does not depend upon the efficient and swift action of the call taker. The calm demeanor of the employee is a plus, but the stakes of the call are not as high as helping walk someone through CPR or having to deliver a baby. But this gravity hangs in the balance on the majority of calls that come to 911 centers far and wide....