Salesforce says its AI chatbot won't hallucinate – well, probably

Salesforce on Thursday announced the general availability of its chatbot for businesses, Einstein Copilot. Salesforce executives say Einstein Copilot is a lot less likely than other AI chatbots to hallucinate, or generate false or nonsensical information — something that other chatbots from Google, Meta, Anthropic, and OpenAI have struggled to overcome. “They can be very confident liars,” Patrick Stokes, Salesforce executive vice president of product marketing, said of AI chatbots during a keynote at Salesforce World Tour NYC on Thursday. Einstein Copilot is different, Stokes said, because it uses a...