Ticketmaster apologizes to Taylor Swift, fans over sales disaster

After millions of loyal Taylor Swift fans waited in hours-long queues over a span of two days only to be shut out, Ticketmaster issued a formal apology to their customers, Friday night.

"We want to apologize to Taylor and all of her fans - especially those who had a terrible experience trying to purchase tickets. We feel we owe it to everyone to share some information to help explain what happened," Ticketmaster announced on their Twitter account.

Attached to Ticketmaster’s post was a link explaining in detail why fans had a terrible experience while attempting to purchase tickets.

The ticket sales and distribution company broke down their explanation in three parts, describing that the demand for Swift’s highly anticipated tour smashed records – and parts of its website.