AT&T Customers Reporting Cellular Outages Nationwide
Summary from the AllSides News Team
AT&T customers reported widespread cellular outages starting early Thursday morning.
Details: Roughly 75,000 outages were reported around 9:15 a.m. EST. By 4:30 PM EST, outlets reported that service was restored. The outages appeared to be most frequent in the south and southeast United States, with metro areas especially impacted including Atlanta, Dallas, Houston, New Orleans, Oklahoma City and Raleigh, N.C. AT&T reportedly has more than 90 million cellphone subscribers. Customers of other networks, including Verizon and T-Mobile, reported service disruptions, but statements from Verizon and T-Mobile indicated these disruptions are stemming from customers calling or texting customers on other networks.
Key Quotes: AT&T said in a statement that “Some of our customers are experiencing wireless service interruptions this morning. Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers.” Another statement from AT&T urged customers without service to use “Wi-Fi calling until service is restored.”
How the Media Covered It: The outages were a top story in outlets across the spectrum on Thursday. Outlets detailed how customers without cell service can still contact emergency services.
Featured Coverage of this Story
From the Left
AT&T’s network is down, here’s what to do when your phone service has an outage
Customers of AT&T, the country’s largest wireless provider, reported widespread outages on Thursday.
Some AT&T customers saw SOS messages displayed in the status bar on their cellphones. The message indicates that the device is having trouble connecting to their cellular provider’s network.
That can be a big problem in an emergency. AT&T urged customers to connect to Wi-Fi to use their phones.
Wi-Fi calling is a built-in feature on most Android devices and iPhones and can be turned on under the phone’s settings.
“Some of our customers are experiencing wireless...
From the Center
Thousands of AT&T Customers Lose Cell Service
AT&T said Thursday it is working to restore service to wireless customers after people across the U.S. reported problems with making cell phone calls.
Customers of the telecommunications giant began reporting problems on Downdetector, which tracks internet outages, after 3 a.m. ET. There were nearly 75,000 reports of outages around 9:15 a.m.
Cricket Wireless, which is owned by AT&T, also experienced network issues, with about 13,000 outages reported on Downdetector as of 9 a.m.
“Our network teams took immediate action and so far three-quarters of our network has been restored,”...
From the Right
Cellphone outage hits AT&T customers nationwide; Verizon and T-Mobile users also affected
Tens of thousands of AT&T customers have been reporting outages this morning for their home phone, internet and mobile phone services, according to Downdetector.
The outages started popping up just before 3:30 a.m. ET, according to a graph shown on the website that tracks outages. As of 11:15 a.m. ET, the number of reports has declined to nearly 59,000 after spiking at more than 74,000 just after 9 a.m. ET.
Most users still impacted, 51%, say they are having issues with mobile phone service. More than a third of...
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