Dear Annie: School secretary struggles with parents who overshare

Dear Annie: I am a school secretary. Parents often call in with issues regarding their children. Some are very personal including health, family issues, abuse, neglect, behavior, etc. Many parents go into FULL detail as to what is happening. In these circumstances, I am not the person who can assist them. Instead, I refer them to a counselor, principal, nurse or teacher. I don’t blame them; they probably do not know where to start and they are struggling. However, it puts me in an awkward situation as I really do...