Why Aflac's CIO won't ever be first to market with generative AI—but is still finding ways to adopt the technology

Aflac is embracing generative artificial intelligence, though the insurance company isn’t using the technology externally. At least, not yet. “Alfac is taking a more conservative approach,” says Shelia Anderson, chief information officer at the insurance company that’s best known for selling supplemental policies to cover health events ranging from cancer to life insurance. “Our goal is to never be first to market.” To kick off its generative AI journey, Aflac developed guardrails and policies to ensure all applications of the technology would follow specific rules. The company also set up...