Social Security chief gives update on changes to customer experience

Based on facts, either observed and verified firsthand by the reporter, or reported and verified from knowledgeable sources. Social Security Commissioner Frank Bisignano gave an update on the SSA's new technology push on Friday during a visit to the Social Security field office in Bridgewater, New Jersey. Bisignano spoke with Republican Representative Thomas Kean Jr. about the agency's "enhanced workflows" even as the SSA faces a reduction in staff under the Trump administration. The visit came as the SSA described a broader digital transformation that agency leaders say had reduced...