For CrowdStrike, The Crisis Management Challenge Has Just Begun

This corporate crisis wasn't supposed to happen — not to this company, and certainly not to this extent. When CrowdStrike (CRWD) sent customers a faulty update to its cybersecurity software in mid-July, the routine event quickly snowballed into an information technology outage of historic proportions. CrowdStrike stock fell into a tailspin as countless industries ground to a halt, causing more than $10 billion in estimated damages and leaving the company with a huge crisis management challenge. Up to that point, the tech world — and the financial universe, for that...