Headline RoundupApril 24th, 2024

New Rules Require More Transparency, Quicker Refunds From Airlines

Summary from the AllSides News Team

New Department of Transportation (DOT) rules require airlines to show full travel prices before passengers pay for tickets, and to provide cash refunds when flights are canceled or significantly changed.

The Details: The rules target "surprise junk fees" and make "it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased," according to the DOT announcement.

Key Quotes: “Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg. “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.” 

How the Media Covered It: Sources across the spectrum framed the news positively. Fox Business (Lean Right bias) noted how "Since President Biden took office, the DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers." NPR (Lean Left) highlighted the DOT's insistence that the rules "will give consumers the information they need to better understand the true costs of air travel."

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