7 questions for ServiceNow’s Bill McDermott, who runs a $195 billion company and sleeps only 5 hours a night

Bill McDermott is very intense. When he first joined ServiceNow as CEO in 2019—he was previously CEO of SAP—he met all 7,000 employees and shook hands with every single one of them. “In the first hundred days I was here, I travelled the whole world. The whole world. I met every single person that works for this company in person, and shook their hand.” The first handshake is incredibly important, he says. It’s part of his mindset, especially for dealing with clients. He advises sales people, upon entering a room...