'Band-Aid on a chest wound': California's undocumented relief fund sees chaotic start

Last month, California made headlines when it announced a first-in-the-nation plan to create a $125m coronavirus relief fund for undocumented workers. But its rollout got off to a chaotic start this week, with thousands of calls flooding phone lines, creating huge delays, and so many visitors to the official website that it crashed for hours.

Adding to already overwhelmed telephone systems, the state issued last-minute directives that said callers needed to reach a live person in order to apply for aid.

Nonprofits across the state selected to distribute the money reported huge demand as people rushed to secure a spot for the first-come, first-served program.

The Coalition for Humane Immigrant Rights of Los Angeles, or Chirla, one of 12 nonprofits tapped by the state to distribute the funds, received more than 1.1m phone calls on day one of the program – 630,000 calls just within the first 90 minutes of opening the hotline.