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Not Loving It: McDonald's Giving Up on Artificial Intelligence at Drive-Thru

Posted on AllSides June 18th, 2024
From The Right

The program aimed to streamline the drive-thru experience by using artificial intelligence to take customer orders. McDonald’s has announced it will discontinue its artificial intelligence drive-thru order-taking program, ceasing a project that had been in testing for more than three years. The AI-powered initiative, which began in 2021, was being tested at more than 100 McDonald’s locations. The program aimed to streamline the drive-thru experience by using artificial intelligence to take customer orders. “After a thoughtful review, McDonald’s has decided to end our current partnership with IBM on automated order...

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https://nysun.com/article/not-loving-it-mcdonalds-giving-up-on-artificial-intelligence-at-drive-thru

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