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It’s good to hear a live voice

Posted on AllSides June 16th, 2024

I feel good when I call by telephone to a company or organization, then hear a live voice say, “Good morning,” as the immediate response. Large companies, in particular, which apply recorded responses may believe they need to because of the volume or the complexity of calls. That’s understandable. And, some do offer a “live voice” selection if several push-button choices are not applied or incorrectly applied. However, I believe some companies may be losing some business from callers who do not believe they receive complete answers to their concerns....

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https://lenconnect.com/story/lifestyle/columns/2024/06/16/don-kleinsmith-its-good-to-hear-a-live-voice/74076198007

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