Student loan repayments plagued by errors, bad customer service

Posted on AllSides November 2nd, 2023
From The Left
Kevin Dietsch/Getty Images

A month into the resumption of student loan payments, some borrowers say they have encountered issues with their billing statements and difficulties contacting their servicers.

Why it matters: The errors plaguing the repayment rollout have affected broad swaths of the more than 40 million Americans with federal student loan debt.

"Our oversight efforts have uncovered errors from loan servicers that will not be tolerated," Education Secretary Miguel Cardona said in a statement Monday.

"Borrowers have experienced a wide range of abuses at the hands of student loan companies that were not...

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