The FTC thinks cancelling an Amazon Prime subscription should feel easier than fighting a 10-year war

Posted on AllSides June 22nd, 2023
From The Center

The US Federal Trade Commission (FTC) yesterday (June 21) accu sed Amazon of signing customers up for its Prime subscription program without consent, and sabotaging their attempts to cancel for years. And it apparently took inspiration from Homer’s Iliad to do it. Between 2016 and April 2023, Amazon put in cumbersome processes to thwart subscribers from doing so, the FTC alleges. “Fittingly, Amazon named that process ‘Iliad,’ which refers to Homer’s epic about the long, arduous Trojan War. Amazon designed the Iliad cancellation process (“Iliad Flow”) to be labyrinthin e,”...

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https://qz.com/ftc-amazon-prime-subscription-cancellation-iliad-flow-1850564280

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