Can Southwest Airlines fix its tech problems? We asked aviation experts. The answer wasn’t encouraging

Will the majority of travelers forgive Southwest Airlines and start buying tickets on the major U.S. air carrier again?

To answer the question, it helps to have a deep knowledge in commercial aviation information technology operations, which safe to say, is not something most travelers possess or travel websites offer to consumers researching the latest airfares.

Southwest Airlines accepted the blame for its technological meltdown during the holidays, and it has committed over $1 billion to fixing it. The airline conceded what critics had ben saying for years and after the crisis were...