Southwest CEO maps out a recovery after holiday meltdown: ‘We have work to do’

Posted on AllSides January 25th, 2023
From The Center
Tayfun Coskun | Anadolu Agency | Getty Images

Southwest CEO Bob Jordan’s message, after a holiday meltdown derailed the travel plans of millions, is clear: “I can’t say it enough. We messed up.”

His focus now is ensuring a similar crisis never happens again. The airline has hired consulting firm Oliver Wyman to review its processes, interview staff and union members, lay out what went wrong, and how to avoid it in the future. The low-cost airline is working with General Electric to improve the capabilities of software that helps Southwest work out crew reassignments. The airline’s board has created an operations review...

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