After a summer of flight delays and cancellations, federal officials issue an ultimatum to the airlines
After a punishing summer for air travelers who have seen delayed and canceled flights, the federal government is taking additional steps to help beleaguered passengers.
The Department of Transportation is telling the airlines that they need to come up with their own improvements for customer service or the agency will proceed with a plan to order a rule change.
The department is also creating a website, eyed for a launch two weeks from now, that it hopes will easily show each airline’s policies regarding cancellations and delays.
Transportation Secretary Pete...