The Rise of the Worker Productivity Score
Across industries and incomes, more employees are being tracked, recorded and ranked. What is gained, companies say, is efficiency and accountability. What is lost?
A FEW YEARS AGO, Carol Kraemer, a longtime finance executive, took a new job. Her title, senior vice president, was impressive. The compensation was excellent: $200 an hour.
But her first paychecks seemed low. Her new employer, which used extensive monitoring software on its all-remote workers, paid them only for the minutes when the system detected active work. Worse, Ms. Kraemer noticed that the software did not...