Inside the controversial US gunshot-detection firm

Posted on AllSides October 29th, 2021
From The Center

ShotSpotter's incident-review room is like any other call centre.

Analysts wearing headsets sit by computer screens, listening intently.

Yet the people working here have an extraordinary responsibility.

They make the final decision on whether a computer algorithm has correctly identified a gunshot - and whether to dispatch the police.

Making the wrong call has serious consequences.

ShotSpotter has garnered much negative press over the last year. Allegations range from its tech not being accurate, to claims that ShotSpotter is fuelling discrimination in the police.

In the wake of those negative...

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