Post-coronavirus crisis, should we go cashless?

When Amazon opened its first cashless Go stores in 2019, cities and states that banned cashless businesses forced the company to quickly pivot and start accepting cash. But amid the coronavirus pandemic, many Americans are rushing to use cashless payments, eager to avoid touching surfaces potentially contaminated with the virus. According to a YouGov poll, almost half of Americans say that they are turning to cashless payments when making in-person transactions during the crisis. And as businesses look at reopening, they are implementing cashless protocols, such as Starbucks’ pledge to...